Amazon Flex.com.au
Amazon Flex.com.au – The Amazon Flex Drivers Transport Workers Union in NSW has become the first in the world to win the right to a minimum wage. Photography: Artur Widak/NurPhoto/REX/Shutterstock
The transport workers union decides to pay the minimum wage to Amazon Flex delivery drivers, a first in the world
Amazon Flex.com.au
Amazon drivers have been paid the current minimum wage by the New South Wales Industrial Relations Board, a world first.
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Starting March 1, Amazon Flex drivers will receive a minimum wage starting at $27.83 per hour and increasing to $37.80 per hour on July 1, 2025, following a successful bid by the Syndicate Transportation Workers to Check the commission rate.
TWU national secretary Michael Kane said a successful bid would lead to pay increases of up to 45 percent for some drivers. The union said it was the first rate increase for contract drivers and couriers in 15 years.
But an Amazon spokeswoman said the lawsuit was “another attempt to create headlines based on false claims” and that its drivers were being charged more than the new average rates.
“They have a model where they deliberately classify workers as independent contractors to try to put them outside of the protection system,” Kane said.
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Amazon launched Flex in Australia in 2020, promoting its package delivery service as a way for people to earn extra money.
It has about 2,000 contractors registered with the service, all of whom use their own vehicles and cover overheads like gasoline. Many people say that it is impossible to earn a living.
An Amazon driver, who asked not to be named, said drivers are currently paid a lump sum for blocks of work and must submit a request for overtime.
On Facebook, drivers share screenshots of the proposed blocks. The latest shows that Amazon offers drivers between $87 and $90 for a three-hour job.
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One of the proposed “routes” calls for drivers to traverse the city, delivering 39 packages at 33 stops in four hours, the first 50 minutes.
The driver said that he had to contact an overseas call center to request overtime, which would process his request.
“You have to call Amazon Flex support and tell them you have overtime, and they say ‘yes, we’ll pay,’ but then you have to send an email and two or three weeks later they get back to you and often say no. You deserve it.” “said the driver.
“We routinely carry out a proactive payment reconciliation process in Australia to ensure delivery partners are paid for overtime (beyond the allotted time) they spend on delivery work.
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“NSW delivery partners earn an average of more than $128 per four-hour block for driving a sedan, which is already higher than the new rates that come into effect on March 1.”
Another driver, known only as Chris, who spoke after the decision, said he was once living in his truck because he didn’t make enough money to pay rent.
“I decided to stick it out, and the way to stick it out and keep my head together was to live in my truck for two years,” he said.
“Today is a personal thing, so I’m feeling emotional…it also creates a little closure for me.” Amazon Flex offers Australians who want to supplement their income and work on their own terms a convenient way to earn extra money.
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Steve is an Amazon Flex Delivery Associate in Western Sydney who delivers for Amazon to supplement his income. He says, “As a semi-retired engineer, Amazon Flex allows me to earn extra money to invest in my wife’s savings and my next vacation. The best part of being an Amazon Flex driver is seeing how happy our customers are when we deliver on time.
Yanshan, mother of two, booking for Amazon Flex in Sydney: “Being a driver for Amazon Flex is perfect for me because I can work while my children are at school. “The last two months have been fantastic because they have given me the freedom to choose how and when I work, while earning a little extra money to support my family.”
Amazon Australia COO Craig Fuller said Steve and Yanshan’s experience aligns with feedback from delivery partners with whom the Amazon Flex team interacts regularly: “Our delivery partners give us a flexible way to They say that’s what drew them to Amazon.Flex The ability to come and go, work one week but not the next, and choose hours that fit their personal situation.
“Whether you’re a parent who works during school hours, a retiree who wants to stay active while taking care of your grandkids, or someone who works part-time and wants extra income for whatever reason, this is a great opportunity for anyone. looking to generate income. extra money in an easy, convenient, and reliable way,” says Craig.
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David, 67, who is semi-retired, said he started delivering for Amazon Flex in Melbourne in March last year to avoid retirement and said the ability to work whenever he wanted was definitely an advantage for him.
“There is no pressure, they don’t push you for work, you decide what suits your lifestyle and then you look for work for those days. Once you reserve this work unit, it’s yours and guaranteed. The flexibility and reliability of Amazon Flex rides are important to me. If I want to work, he is with me, but if I have plans, no one encourages me to go back to work. There’s a sense of freedom, and because of the extra money I can make with Amazon Flex, it means we don’t have to dip into the nest either. »
Currently operating in Sydney, Melbourne, Brisbane, Perth, Newcastle and the Gold Coast, and launching in Adelaide next month, Amazon Flex now offers more than 2,000 people in Australia a flexible way to earn money in their spare time. parcel delivery to customers.
“We are proud to provide flexible income opportunities for Australians like Yanshan, Steve and David who want to supplement their income and work on their own terms, while we now offer delivery to our customers via Amazon Flex. receive your deliveries faster with the addition of overnight and weekend deliveries. We want delivery with Amazon Flex to be a great experience for delivery partners, and we’ve designed the program to make it easy for drivers to succeed,” adds Amazon Australia COO Craig Fuller.
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“One of the best things about the job is seeing people’s faces when they receive their packages! [Since the beginning of the pandemic] we have been required to do contactless deliveries. As part of how the Amazon Flex app works, I take a photo of where I dropped off the package, which is then sent directly to the customer. “Oh thank you very much!” very glad to hear that. when someone opens the door and finds your package waiting. It gives me a sense of satisfaction when I hear that,” David said.
Delivery blocks last approximately four hours, during which delivery partners collect packages from an Amazon delivery station and deliver them to customers. Interested drivers can sign up as an Amazon Flex delivery partner, choose delivery blocks that fit their schedule, and earn money delivering packages using the Amazon Flex app. They simply download the app (available for iOS or Android), sign up, complete the background check process, and then they’re ready to accept package delivery blocks for Amazon customers.
Amazon Flex is designed to give delivery partners the flexibility to work when it suits them. Blocks can be scheduled up to 7 days in advance via the app, allowing delivery partners to plan their weeks around their commitments. We know that transparency and accuracy are important, so delivery partners can preview the estimated duration and minimum amount paid per block and earn at least $108 per 4-hour block. Blocks can also be canceled 45 minutes in advance for maximum flexibility.
Our goal is to provide drivers with the right number of packages that they can comfortably deliver around the block. We achieve this in most cases, with 90% of drivers completing their blocks in less than the allotted time. If delivery takes longer than expected, we will compensate delivery partners for the time it takes to deliver packages.
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We take the safety of our delivery partners, employees, and community very seriously, which is why we require a full unrestricted driver’s license, safe driving record, and background check before accepting a driver to deliver on Amazon Flex.
Naturally, COVID-19 is a major focus, and we’re providing Amazon Flex drivers with hand sanitizer and face masks.
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