Amazon Flex Car

7 minutes reading
Saturday, 15 Jul 2023 14:17 0 152 setiawan

Amazon Flex Car – Steve, a former HR executive, found a new life after leaving Amazon in Australia.

Steve admits to having butterflies on his first day on the job as an Amazon Flex delivery associate, but says his initial jitters soon faded and he now enjoys the job so much that he has put his retirement plans on hold.

Amazon Flex Car

Amazon Flex Car

“I like to drive and get out, so it’s really good for me – I lost weight from exercise in August last year. That’s another advantage. “But the big choice for me is the flexibility.”

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At a recent birthday party with one of his two daughters at beautiful Caparita Beach on the New South Wales coast, he said the extra income from driving with Amazon Flex also allowed him regular time off.

“You could work as many days as you wanted and then take a week off without asking, which was very attractive. I could plan my life around my work. “I really didn’t want to be tied down to a job that didn’t allow me to take regular breaks.”

Steve took early retirement from his job as a paid human systems consultant to care for his wife, Karen, while she was suffering from cancer. When Karen sadly passed away two years ago, she decided she needed a new challenge.

He started his new career as a delivery driver before the pandemic and Covid-related restrictions and lockdowns made it impossible, and decided to try Amazon Flex because he felt regular work and going out would rejuvenate him.

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“I was able to manage financially when I retired but it was something I had to do and the extra income would help with things like travel. “It would cover my day-to-day expenses and prevent me touching my pension.”

Steve says he loves his new job and the meaning it gives him every day.

“It helped me mentally and physically.” I’m not one to sit around and do nothing. I have a bowling partner, but I’m not ready for it. “I block out four hours in the afternoon and usually practice four or five. days of the week”.

Amazon Flex Car

With daughter Prue, 39, who lives in Canberra, and sister Bree, 35, who lives in Brisbane, Steve said the flexibility of his new career meant he could often travel from his base in Newcastle, north of Sydney, to see his two daughters. . .

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“They’re happy that I’m doing something instead of just sitting around getting old.” After losing the weight, I feel younger, healthier and fitter than when I retired four or five years ago. “I felt good.”

“Amazon customers I meet are always happy because they got their packages and how quickly they were delivered.” “I love doing this and seeing them smile, and I plan to drive and have Amazon packages as often as I can,” he told Federal Trade. The commission said Amazon secretly reduced hourly wages for delivery workers and tried to cover up lower wages by using customer referrals for lower hourly wages.

The Federal Trade Commission found that Amazon secretly cut hourly wages for Flex drivers and tried to pass on lower wages by tipping customers. Credit… Carsten Moran for The New York Times

Amazon on Tuesday agreed to pay $62 million to the Federal Trade Commission to settle allegations that it withheld instructions from delivery drivers over a two-and-a-half-year period. . .

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FTC Amazon announced that its Flex Delivery drivers will receive 100% of all customer referrals. But since 2016, the FTC said Amazon secretly lowered advertised hourly wages to between $18 and $25 and tried to hide the lower wages with customer tips. The net result, the company said, is lower wages for contract workers.

Drivers were not informed of the move, but flexible drivers began to complain about reduced compensation. Amazon ended the practice in 2019 after learning of the FTC’s investigation, the company said. The company settled without admitting fault.

“Instead of providing 100 percent advice to customers, as promised, Amazon used its own money,” the F.T.C. said Daniel Kaufman, director of consumer protection at “Our action today reverses the multimillion-dollar appropriation of Amazon driver policies and will require Amazon drivers to seek approval in the future.

Amazon Flex Car

Flex workers are classified as independent contractors by Amazon and often use personal vehicles to deliver the company’s Prime Now and Amazon Fresh products. Customers can advise delivery drivers on the checkout page.

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Amazon is facing increasing regulatory scrutiny. The Seattle company is under investigation for antitrust violations amid growing concerns among lawmakers and regulators about the power of big tech companies.

The case also highlights the way big tech treats contract workers in its growing workforce at Amazon, Google and Facebook.

“Amazon is one of the largest and most formidable corporate empires on the planet, and global regulators must take a serious look at whether the company has gained or abused market power through illegal practices,” said Democrat and Commissioner Rohit Chopra. Tweet about it.

Amazon said in a statement that wages for contract workers are “the best in the industry.”

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It said: “While we do not accept that the wages we have paid drivers have historically been unclear, we have added further clarity in 2019 and are pleased to put that behind us.”

Cecilia Kang covers technology and regulatory policy in Washington. He joined the Times in 2015 after 10 years reporting on technology and business for the Washington Post. Cecilia KangPoor And selfies, rainy days, and locked gates — Amazon’s Flex app is said to be the trigger to automatically fire delivery drivers, all events beyond workers’ control. At the same time, the platform lacks human gravity, and giant drivers cannot negotiate with an imprecise method of calculating whether they are infringing on their company’s benefits or not.

Over the past decade, bots that perform tasks have quietly moved from the realm of technology into the everyday lives of American platform workers. Leading this crusade for algorithmic management is Amazon, whose commitment to removing the “humans” from the “workforce” and encouraging higher employee turnover grows stronger every year. Consider this driver’s experience:

Amazon Flex Car

I woke up this morning to an email saying that my account was suspended “because the images you provided do not meet the requirements of the Amazon Flex Plan.” … What pictures can they talk about? We record every 3-4 days?

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The selfies reflect part of Amazon’s massive surveillance and data collection of its workers. Flexible drivers are monitored and evaluated by algorithms when they open the app – whether it’s seat belt, reverse, brake, angle, responding to customer requests or how much they touch the screen while driving. Starting in 2019, the company required drivers to regularly post their picture for “anti-fraud” purposes to prevent multiple workers from sharing accounts on the Flex platform. Meanwhile, driver forums have been flooded with posts complaining about arbitrary firings and flaws in facial recognition, including those of workers who have lost weight, shaved, cut their hair or taken simple backlit photos.

Suspended drivers must appeal within ten days – to each robot, during which time they are not allowed to work. If the driver loses, as usual, they can request arbitration, with a typical filing fee of $200 – which minimum wage workers can barely afford. Consider the apparently contradictory visual experience of Stephen Normand’s conclusion:

This is a mistake! I live on it. What criteria do I not meet? This email is not clear… I have a consistent record of delivering everything, I’ve never missed a block turn up on time (early), I’ve never had a late cancellation, it just doesn’t make sense.

However, for the e-commerce giant, the growing exposure to bot bots doesn’t seem to have dampened interest in its Flex app, which hit 300,000 downloads last November alone. Incredibly, the app is littered with incidents that punish worker-controlled incidents, such as spontaneous shootings, traffic jams, or wrong delivery instructions.

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